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Customer Question
i have been debited £104...
i have been debited £104 for anual subscription
JA: I'm sorry to hear about the unexpected charge. When did you notice the £104 charge for the annual subscription?
Customer: I am actually calling on behalf of my sister , she had massive stroke one week ago and i am in the process of closing down her Pc as she will no longer be able Im afraid to use it but the money was taken from her account and due again on July 19 20 25. is it possible to get the latest debit ,replaced in her acc
JA: Do you know which service or company the charge is related to?
Customer: THedirect debit on her acc says sm. nord products and i am sure it was a safety thing as i would sometimes see it if she had her pc on
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: . dont really know anything else until last week she was a very fit 83 yr old who ran her own life
Submitted: 9 months ago.Category: Electronics
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Answered in 1 minute by:
19/7/2024
Electronics Technician:Nasar Khan, replied 9 months ago
Nasar Khan
Category: Electronics
Satisfied Customers: 5,279
Experience: dasdasd
Verified
Hello, I'm Nasar Khan, an Electronics Expert on JustAnswer. I'm here to assist you in resolving the unexpected debit issue your sister is facing with SM Nord Products. Together, we'll work on finding a solution to help her get a refund for the charge.
Can you please tell me which company has debited your account
Customer replyreplied 9 months ago
nord vpn I think it is calledI dont like ph calls, i have no proof of contact for her family
Electronics Technician:Nasar Khan, replied 9 months ago
Can you please tell me have you contacted nord vpn directly about the charges
Customer replyreplied 9 months ago
niot sure which is whichI believe it is a safety thing she has on her pc to protect and i cant see who she took the contract wiyh
Electronics Technician:Nasar Khan, replied 9 months ago
Please use the following link to contact Nord Vpn directly
Customer replyreplied 9 months ago
thank you very much
Electronics Technician:Nasar Khan, replied 9 months ago
Your welcome
Electronics Technician:Nasar Khan, replied 9 months ago
Please let me know if you have any follow up questions or if there is anything else you think I may be able to assist you with today. Thank you for using Just Answer have a great day.
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